FAQs

Payment

We prefer bank deposits but also accept PayPal, credit cards including Visa, Mastercard and American Express. 

Beneficiary name: Woop Singapore
Beneficiary's account number: 027-906659-8 (DBS Current A/C)
Bank Code: 7171
Branch Code: 027
Bank Name: DBS Bank Ltd Singapore
Bank Address: DBS Parkway Parade Branch, 80 Marine Parade Road, #01-12 Parkway Parade, Singapore 449269
DBS SWIFT Bank Identifier Code (BIC): DBSSSGSG

If you are paying via bank deposit, please send us a copy of the paper or electronic receipt to jeri@woop.asia.

Shipping

We just charge shipping at cost but, unfortunately, Tailwind is heavy and postage is not cheap! It starts at S$3.50 for Singapore deliveries under 0.5kg. If you live in Asia but outside Singapore or Malaysia, please go to www.tailwindnutrition.asia for cheaper postage.

 

International Buyers

If you would like to see prices in your local currency, scroll up to the top of the page at "Pick a currency".

Please note that import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to purchase.

Returns and Changing Orders

We love Tailwind and stand behind it 100%. If you are unhappy with your Tailwind, please contact us within 14 days at hello@tailwindnutrition.sg and we will offer you a replacement or full refund (excludes shipping). Unconsumed quantities will need to be returned.

If you need to change or cancel an order, please send us an email at hello@woop.asia as soon as possible. It's as easy as that.